Privacy Policy – 1Red Casino
Your privacy matters to us. This Privacy Policy explains how red1casino.co.uk collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for all information collected through this website. By using our services, you acknowledge this policy. We review and update it regularly — the current version is effective from January 2026. If you have questions about how we handle your data, please contact our Data Protection Officer using the details at the end of this page.
What Personal Data We Collect
We collect information in two ways: directly from you when you register and use our services, and automatically through your interaction with our website. The categories of data we may collect include:
- Identity data – full name, date of birth, username
- Contact data – email address, phone number, postal address
- Financial data – payment method details, transaction history
- Verification data – copies of ID documents submitted for KYC checks
- Technical data – IP address, browser type, device identifiers, login timestamps
- Usage data – pages visited, games played, session duration
- Communications data – records of your interactions with our support team
How & Why We Use Your Data
We process your personal data only where we have a lawful basis to do so under UK GDPR. Our primary purposes are:
| Purpose | Legal Basis |
|---|---|
| Account registration & management | Contract performance |
| Age & identity verification (KYC) | Legal obligation |
| Processing deposits & withdrawals | Contract performance |
| Fraud prevention & security monitoring | Legitimate interests |
| Responsible gambling monitoring | Legal obligation |
| Marketing communications (opted-in) | Consent |
| Regulatory compliance & reporting | Legal obligation |
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and analyse site performance. Cookies we use fall into the following categories:
- Essential cookies – required for the site to function; cannot be disabled
- Analytics cookies – help us understand how players use the site (e.g. Google Analytics)
- Preference cookies – remember your settings and choices between visits
- Marketing cookies – used only with your consent to deliver relevant content
You can manage your cookie preferences at any time via the cookie settings panel available in our site footer, or through your browser settings. Disabling non-essential cookies will not affect your ability to use the platform.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a UKGC-licensed operator, we are required to retain certain records for a minimum of 5 years following account closure. Financial transaction records may be retained for up to 7 years to comply with anti-money laundering regulations. After applicable retention periods expire, data is securely deleted or anonymised.
Sharing Your Data
We do not sell your personal data. We may share it with carefully selected third parties only where necessary:
- Identity verification and KYC providers
- Payment processors and banking partners
- Fraud detection and security services
- The UK Gambling Commission and other regulatory bodies
- IT infrastructure and hosting providers operating under data processing agreements
All third parties are contractually required to handle your data securely and in compliance with UK GDPR. We do not transfer your data outside the UK or EEA without appropriate safeguards in place.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access – request a copy of the data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure – request deletion of your data where no legal obligation requires retention
- Right to restriction – ask us to limit how we process your data in certain circumstances
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact our Data Protection Officer. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Security Measures
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit, secure servers with restricted access controls, regular security audits, and staff training on data protection. While no system is entirely risk-free, we continuously review and improve our security practices.
Contact Our Data Protection Officer
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:
- Email: [email protected]
- Postal: Data Protection Officer, 1Red Casino, United Kingdom (full address available on request)
- Response time: within 30 calendar days of receipt